Download Sitecore Support patches directly: An Urban Legend?

How often have you had to install Sitecore support dll and wondered where on earth do I download it from? I know I have.

My good friend and MVP Ian Graham did a pretty good job at answering this question on Sitecore.StackExchange back in November 2016, excerpt included for reference:

You can try searching for it here:

https://kb.sitecore.net

The dll will have a reference number associated with it Sitecore.Support.xxxxx.dll.

For example: https://kb.sitecore.net/SearchResults#term=442487

If you can’t find it just raise a ticket with Sitecore and they will provide you with the dll.

Also recently released is this Github project containing source code for support fixes

https://github.com/SitecoreSupport

Yes, you can search and download support dll’s from https://kb.sitecore.net but only if the support patch has been written up and article relating to it exists on the KB.

If you can find it on the KB then you will be provided with a link to the dll and any supporting config which you can easily download.

What about https://github.com/SitecoreSupport?

If you have recently tried to access a support dll on https://github.com/SitecoreSupport, using a path you were previously given by Sitecore Support you will receive a 404 error.

Why? I asked the question recently on Slack and Rob Earlam, Technical Evangelist @ Sitecore answered: “We don’t have Support DLL’s on GitHub anymore, if you need a specific fix then you’ll need to open a Support ticket yourself and make the request there.”

So, there you have it – if you cannot find the Support patch publicly available on Sitecore’s KB you need to raise a support ticket requesting the support patch.  Any other method of accessing a support dll is most likely an Urban Legend!!

Benefits of Coveo Cloud vs On-Premise

I was recently asked by a client about the benefits of Coveo Cloud vs On-premise. So back in 2016 Coveo released of Coveo For Sitecore v4 which coincided with the release of Coveo Cloud v2, this now provided the option of hosting your Coveo for Sitecore index in the cloud as well as on-premise.

Hosting your index in the cloud has some obvious benefits:

  • Speed – developers can be up and running with an index in the cloud in 30 minutes or less.
  • Reduced Infrastructure – you don’t need to procure additional servers for hosting your Coveo indexes across all your various environments.
  • Easier – A Cloud installation of Coveo for Sitecore is easier to maintain than an On-Premises one, as mirrors and redundancy are handled by the Cloud platform.
  • Availability – Cloud architecture is distributed across multiple availability zones and geographical regions for data resiliency and high availability.
  • Scalability – Coveo Cloud solutions are constantly monitored for performance, and measured against performance thresholds and target response times. Built on dynamic processing power environments and thanks to its scalable architecture, Coveo Cloud is able to seamlessly scale computing systems to maintain optimal user experience.

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How to Backup and Restore your Coveo CES Index Configuration

There have been several occasions when I have had to copy a Coveo index from one environment to another.  From standing up and lower Test environment or helping onboard a developer setup a local instance.  It is also recommended you take regular backups of your CES config files, as you can rebuild the entire index from a restored copy of the config, should your index ever become corrupt.

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