So I’ve been happily running the standalone SSPG (Sitecore Support Package Generator) for some time now, that is until my good friend Bill Cacy pointed out – it can now be generated via the Sitecore Admin Tools in Sitecore 8.2 onwards!! Wow, how did I miss this?
SSPG is an awesome tool for grabbing a snapshot of useful juicy information about your Sitecore instance to help you diagnose issues when thing go wrong or if just want to simply grab all the log files for a specified period of time. If you’ve never used it then chances are you’ve never had to raise a Sitecore support ticket, as this is one of the first things they will almost always ask for if you don’t provide it to them beforehand.
By making it available in Admin Tools Sitecore have made the process of generating this package and uploading it to the Sitecore FTP support location much much simpler.
1. Select Support Package from the Sitecore Admin Tools Index page (sitecore/admin/default.aspx)