I’ve worked on various Sitecore implementations where the customer has often run into issues with data not being returned as expected the first thing I do now to troubleshoot is to check the Solr Index.

Check Solr Is Up

1. If you are not sure of the address of your Solr instance you can locate the url in the following configuration file app_config/includes/Sitecore.ContentSearch.Solr.DefaultIndexConfiguration.config and the setting, for example: <setting name=”ContentSearch.Solr.ServiceBaseAddress” value=”https://localhost:8983/solr“></setting>
2. Use Solr Ping to check the status of the master solr index http://localhost:8983/solr/sitecore_master_index/admin/ping?wt=json
3. You should receive the following output with the status of OK:
   

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